Airports are increasingly realizing that community engagement is more and more important to the operations of the airport. The growing challenge is how to manage this continuous engagement to realize the best results for both the general public and the airport. 

Lochard has launched the first in a series of low-risk subscription services aimed at improving and maintaining valuable dialogue with the airport's external stakeholders. This takes the pressure off your operations team and eases the pressure for your management team.

WebTrak provides live aircraft movements. It gives the community access to flight and noise data and reduces the need and time for airport employees to explain where aircraft actually fly, how often, who they are and where they go.

These services, called WebTrak, are:

• low cost;
• easily and rapidly implemented, with minimal overhead required from the airport;
• continually evolving and accessible to create an ongoing aura of transparency;
• designed to allow staff to focus on strategic activities, reducing reactive responses; and thus
  

significantly improves communications between the airport and the general public, as well as other key stakeholders, such as political representatives, resulting in a better relationship and much less conflict.

Lochard can work with you to incorporate a Community Engagement Plan into your airport long term noise mitigation plan and leverage the initiatives that you already have planned. These services will ultimately aid in increasing environmental capacity and streamlining operations.

WebTrak allows your local community and other key stakeholder groups to access real flight track information online, dynamically displaying:

• flight movements and;
• noise levels on the web.
  

This service will significantly enhance the public opinion of the airport within its constituency, resulting in advanced levels of communication with stakeholders. This in turn will entail a reduced workload and easier life for:

• management;
• marketing; and
• operational staff.

How Does This Make Life Easier?

WebTrak gives the community access to flight and noise data and reduces the need and time for airport employees to explain where aircraft actually fly, how often, who they are and where they go. More importantly, stakeholders will realize that the airport is utilizing technology to enhance community relations, fostering a more open dialogue and improving the perception of the airport to the public.

The WebTrak family shows the data collected and verified by your existing Lochard System - one data set, one picture, one message. Displaying noise in conjunction with the flight will considerably assist in increasing community knowledge of airport operations by providing them with factual evidence; giving users an objective measure of the environmental impact relative to their specific situation.

Unlike paper based or downloadable reports, WebTrak is dynamic, live and interactive enabling ANY user to replay, pause, accelerate, zoom and pan all on a map down to street level. It is user-friendly and designed to integrate simply into your current public access website.

WebTrak is the first step in your Community Engagement service offering. WebTrak - making your life easier.

WebTrak Investigate 

WebTrak Investigate provides users with the opportunity to search in more detail about flights and noise as it relates to their situation, and lodge complaints online if desired. It personalizes the information at a user level , shifting the focus from general to very specific information, really making the user feel involved and part of the process.

How Does This Make Life Easier?

By allowing investigation of flight and noise data, airports will:

• enhance the public perception through transparency and interaction;
• reduce the level of operational support required for enquiries;
• engage in more meaningful dialogue with the community; thus
• lowering the temperature of the initial interaction with community

WebTrak Investigate adds the ability for the user to:

• Locate an address on the map
  
• Select a specific flight
• Display a graphic showing the distance from the aircraft to the address
• Display operational details about the aircraft, including noise measured by your Noise Monitoring Terminal
• Submit an inquiry and include details about the aircraft and noise event
• Receive confirmation that the inquiry has been received and
• for the airport to immediately investigate the exact view that the complainant has seen and respond accordingly

WebTrak Investigate is fun to use and builds on the transparency offered by WebTrak, enabling users to truly interact using factual evidence. Airport staff will be able to discuss incidents using exactly the same data your community member is seeing. The result will be reduced workload for airport staff from Noise Management through to Senior Management in dealing with and responding to complaints, along with much more valuable dialogue with stakeholders through their access to objective data.

WebTrak Investigate - interacting to improve Community Engagement; making your life easier.

WebTrak MyNeighborhood

WebTrak MyNeighborhood presents environmental impact data for neighborhoods. Using this service, residents, home buyers, and Government can learn about actual impacts and anticipated changes in impacts by the airport on their specific regional area over time.

WebTrak MyNeighborhood places the individual flight operations shown in WebTrak into an overall context showing the long term flight and noise impact on the communities immediately surrounding the airport.

WebTrak MyNeighborhood shows easy to understand alternative noise metrics and noise contours, placed in the context of average daily impacts throughout the region.

How Does This Make Life Easier?

Providing this sort of specific information to users will:

• assist in user understanding of airport operations over a longer term; thus
• minimizing the amount of direct communication needed with the public; and
• further improving the airport standing in the community.
  

WebTrak MyNeighborhood allows for the provision of comparative data specific to user neighborhoods; making your life easier.

WebTrak Flyquiet

Effective communication with airlines, pilots, aircraft operators and Air Traffic Control is at the heart of any noise management program. WebTrak FlyQuiet enables airports to deliver specific flight and noise impact information direct to these stakeholders. This improves the timely flow of information and the effectiveness of communication to and within these groups.

Examples of specific types of information are:

• Airline fleet noise impact reports
• Flight track and noise violations for specific aircraft and/or operators
• Noise levels for single operations for a pilot to learn about his noise impacts
  

How Does This Make Life Easier?

Rather than providing reports and explaining their compliance with airports noise management programs, WebTrak FlyQuiet interactively informs airlines and pilots how they performed and how this performance relates to others.

This in turn:

•  stimulates better behaviour of airlines and pilots; and
• forges a better understanding of compliance among all stakeholders;
• all with minimum overhead from airport staff, freeing them up to focus on strategic activities.

WebTrak FlyQuiet enhances self-compliance through communication; making your life easier. 

WebTrak Library

WebTrak Library is where the public can view environment office reports, studies and programs. WebTrak Library integrates the information within the context of the entire WebTrak family.

WebTrak Library assists you with publishing ANY appropriate publicly available data:

• instantaneously;
• cost effectively; and
• easily.
  

How Does This Make Life Easier?

By providing a "one stop" dynamic information repository, communication with community members will be enhanced through their own education. This will enable informed and productive primary communication between airport staff and community stakeholders. Often users will find everything that they need to know is in the WebTrak library, removing the need for direct communication with airport employees.

• WebTrak Library provides the following features:
• Routine report distribution
• Direct link to place Airport Noise and Operations Monitoring System (ANOMS) reports on the website
• Basic educational information on airport noise and environment issues
• Announcements
• Specific airport Community Engagement program information
  

WebTrak Library provides stakeholders with dynamic airport information; making your life easier.